Flagship Review
With so many credit card processing companies available to pick from, it can be a daunting task to find the one that is the perfect fit for your business. You want to make sure you find one that will have all the features and services you are looking for. Additionally, you want to make sure you pick a company that is solid and reputable. Flagship Merchant Services is considered one of the top companies in the industry and one you will definitely want to consider. Here is a look at what they have to offer.
Low Rates And Fees
Flagship Merchant Services offers some of the most competitive rates in the industry. Currently they are offering a promotion where you can get your account set up and started for free. There are numerous additional free services you will receive when you open an account with them including gateway software, shopping cart set-up, online reporting, reprogramming of your equipment and 24/7 customer service support.
A Variety Of Accounts To Fit Your Needs
Flagship Merchant Services offers a variety of accounts and can accommodate just about any business imaginable. Whether you are a brick and mortar retailer, a restaurant business, a business on the go needing wireless services, an internet location and more you will be able to find an account to fit your needs. Here is a look at what the different accounts offer:
- Internet Merchant Accounts: Flagship offers ecommerce accounts with all the features you could possibly need. Your business will be able to accept a variety of payments including credit cards, electronic checks, gift cards and debit cards. Additionally, your account will come with fraud prevention, easy transaction management and free help.
- Phone Order Merchant Accounts: Flagships phone merchant account plans allow businesses to either enter card not present transactions through a terminal or right over the internet. Account holders will have 24/7 customer support help, the ability to check their account right on line and a fast processing platform.
- Retail Merchant Accounts: Retail merchant accounts offer the ability to accept all major credit cards and debit cards. Businesses will have access to on line account activity, technical support when needed and fast transaction turnarounds.
- Restaurant Merchant Accounts: Flagship offers restaurant owners the features that they need. Account holders will be able to accept all major credit and debit cards plus have the ability to add on tips and add a bar bill to a dinner bill. You will also get around the clock support, easy access to your account on line and more.
- Wireless and Mobile Accounts: Flagship’s wireless accounts offer business owners the ability to process credit and debit cards on the go from just about anywhere. As with other Flagship accounts you will also have around the clock service support, access to your account on the internet and a fast processing time.
The Bad: Doesn’t publish acceptance rates
The Ugly: None
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I've had flagship for 4 years, except for when I switched processors. They promise lower rates but were about 50 percent higher. So I switched back to flagship. I'm a happy customer now. Don't believe the other guys.
I recently was talking to a friend of mine about what service she uses, and this is the one recommended, so I checked it out. Easy to set up, easy to use. I'm definitely sticking with this one!
Excellent customer service
Customer Testimonials*
Ali Crampton with Management Advantage:
"I have had such a great experience with Flagship Merchant Services and my account representative, Kate Montgomery. I was not familiar with how the industry worked and I felt much more at ease after our numerous conversations. She was extremely helpful and walked me through every detail and step included in the process for our business. I would recommend anyone to use this service."
Michael Kersker with Aztec Soccer:
"My company switched to Flagship Merchant Services a year and a half ago. The overall experience has been excellent. My company has been in the customer service business for the past 14 years, so I know what it takes to provide first class customer service. (Committed employees that care about the business) I would rate Flagship's customer service as not only the best that I have dealt with in this industry, but one of the better customer service business experiences I have dealt with in general."
Amanda Brax with Mandy Cakes:
"I recently setup an account with Flagship Merchant Services. So far it has been a good experience. My account representative was very knowledgeable in helping me find the best solution for my new business and the process was seamless."
Len Gaspary with Total Comfort Plumbing:
"Kimberly Nemet with Flagship Merchant Services has assisted me and the company I work for transition into a new credit card processing method whereby the company's field personnel are able to accept and swipe credit cards in the field. This has greatly enhanced our efficiency and through Kimberly's patient and expert assistance we have managed the task with a minimum of difficulty. Through her diligent efforts we have also been able to streamline our PCI compliance efforts. I highly recommend Kimberly and Flagship Merchant Services."
Vincent Sanfilippo with Fishon Chauters
"hello, I am a new business owner and looked for a while regarding taking in business via credit card processing, debit card, and etc- its just the world we live in. Well, in looking at numerous companies that offer this service I took a chance with Flagship Merchant Svs LLC. The start cost was attractive and all other internet, and card reader applications were pretty straight foward. They provide you a dedicated service person (Christian) who was very friendly and honest. The first month was as described but notice a much larger charge which had to do with usage (I later found out). When I questioned these additional charges, it was a miscommunication on my part and to show good favor- Flagship Merchant Svc waived the fee. What folks have to understand is that you have to READ AND READ the fine print! But what I like about these guys is that they understand new business are tough as it is and are flexible to make it work for everyone. So, before you get ready to blast this company with unintelligent insults due to ignorance- DO YOUR HOMEWORK, ASK LOTS OF DUMB QUESTIONS - and see if this service works for you.. Remember! not one shoe fits every person..."
Welton Madureira with Phil's Electric Auto Expert
"I had a great experience with this company, the representative ( Christian Lejeun ) was very helpful, he answered all my questions and did show knew everything on the business, I finished getting his services to my company."
Jennifer Mcmillan with My Spirit to Yours
"Josh Longway has given excellent customer service. It is because of him that we decided to go with Flagship Merchant Services."
Michael Frieberger with MF Landscape
"As the owner of MF Landscape & Design, LLC, I am proud to say that Flagship Merchant Services, LLC has completely evolved my company's credit card processing experience. We have used Flagship for over a year now after previously using Intuit Payment Network. Patrick Maclellan has been our personal sales representative and has been phenomenal. On numerous occasions Patrick has called me to make sure all systems were running efficiently and also ask if we needed anything further. Their sales team has built a personal relationship with us that makes us comfortable knowing there will be a trusting Boston based representative to back us if we ever are in need. I highly recommend using Flagship Merchant Services because of their fantastic customer service, their competitive rates (the best in the industry we have found), and their ability to constantly evolve with the changing payment networks today."
Sharon Dennis with Marina1
"Our company has used Flagship Merchant Services for approximately four months and thus far we are extremely pleased. I could not have asked for a better response from the sales department representative both when we initiated service and when I inquired about adding additional services to our account. I look forward to a long term business relationship."
Lary Davis with The Freedom Group
"The monthly fees (when I have no activity) were considerably higher ($43) than what I was quoted ($16)when I signed up. Not happy about that. However, my rep, David Brigandi, has been nothing less than highly professional and responsive. Bright, upbeat, and always helpful, Mr. Brigandi has played a major role in us remaining a customer. I'm willing to pay the extra costs for the type of customer service Mr. Brigandi has given us."
*All features described in any testimonial may not be included in every package offered.
Review
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