eCommerce Exchange Review

Company Background: eCommerce Exchange is a national credit card processing company based in Smithtown, New York. The offer business solutions for processing a variety of transactions including credit cards and electronic checks for merchants online and off.

Rates: Merchant account fees for retail merchants are priced at 1.79% of the transaction plus 25-cents for each transaction. Keyed transactions (card not presented) are priced at 2.35% plus 30-cents per transaction. Wireless transactions are priced at 1.79% plus 25-cents per transaction. Internet/ecommerce processing is priced at 1.79% plus 25-cents per transaction. Monthly merchant account fees are also incurred by are not disclosed on the company’s website.

Security features and Account Services Provided: eCommerce Exchange provides merchants with the important elements for conducting business online including a merchant account, shopping cart, and a secure server link for payment processing online through its QuickCommerce software.

Accepted Forms of Payment and Other: eCommerce Exchange technologies accepts Visa, MasterCardd, American Express, Discover, Diners Club, ATM, and electronic check transactions for many types of businesses including retail locations, restaurants, and hotels. They also provide services for mail order and telephone sales. eCommerce offers wireless merchant accounts for payment processing on the go.

Bottom Line: eCommerce Exchange accounts can be set up within 7 days and their website touts a 99% approval rate for merchant accounts even for high-risk and non-conventional businesses or owners with credit problems. They offer 24/7 customer service support and free setup and training for equipment installation and use. The company’s website offers different information for new merchants and existing merchants with regard to credit card processing services.

eCommerce Exchange also offers software for merchants and assists with website development, web hosting auction services, and domain registration in an effort to provide new and existing online ecommerce business owners with all they need to start a new business or upgrade an existing business.

BBB Rating: eCommerce Exchange is an accredited Better Business Bureau company since 3/2/2009 and holds an A+ rating.  At the time of this review, there have been a total of 17 complaints filed against the company (10-advertising/sales issues & 7 problems with products or services) in the last three years.

Posted on Tuesday, May 1st, 2012