SAIL: VeriFone’s New Dongle-Based Payment Processing Application
Beware Square — there’s a new dongle card reader application making waves in the mobile processing industry. And though Square has established itself and is essentially giving their devices away for free via rebates in brick-and-mortar stores including Walgreens, Best Buy and Staples, there’s always room for improvement on existing technology. Enter SAILpay, the darling child of parent company VeriFone, a leader in point-of-sale payment processing equipment that anticipates its dongle-based application will give Square a run for its money. CCPnet had a few questions regarding the product and Brian Hamilton, Vice President of the SMB unit at VeriFone obliged us with some answers.
CCPnet: SAIL is available for iPhones and Android is coming soon. Will it also be venturing onto other smartphones in the not-too-distant future?
CCPnet: What improvements does SAIL bring to mobile processing?
Hamilton: It is an open platform with social media connectivity, and support for NFC, countertop devices and physical receipts. It also provides multi-location and multi-user functionality, along with better pricing for higher volume customers, which enables larger more complex businesses access to the same easy-to-use tools that micro businesses now have.
CCPnet: Can SAIL’s dongle fit on an iPhone with a thin case on it?
Hamilton: Yes. Even some thicker cases, though full battery pack cases are a stretch.
CCPnet: What are the ranges of Approved Monthly Volumes for new users?
Hamilton: Varies by industry and owner, but legitimate businesses in good condition should never have a problem with AMV. We can support business of all sizes, from the smallest sole proprietor to regional chains and multi-location business. AMV is not a hard limit, just a directional number to help us with risk management and customer experience.
CCPnet: Are there fees associated with refunds or voided transactions?
CCPnet: Can you explain what the “card-not-present” fee is? Is it a liability or fraud insurance issue?
Hamilton: Card Not Present fee is the difference between the swipe rate and the keyed-in rate. CNP transactions have a different risk profile and cost basis and therefore are charged differently.
CCPnet: What’s in the future for SAIL?
Hamilton: A complete solution for merchants of all types and sizes with superior functionality, usability and customer service.