BluePay Payment Processing – Review

Company Background:  BluePay is a single source provider of merchant processing solutions. The company is based in Naperville, IL with support office located across the country.

Rates: Cost of BluePay’s various processing services are dependent on a number of factors including processing volume and your type of business. The company’s website does offer a brief cost comparison chart which shows retail rates as low as .95% and MOTO rates as low as 1.99%. They also offer next day availability for funds.

Security features and Account Services Provided: BluePay offers credit card processing services for small businesses, e-commerce, retail, restaurant, hotels/motels, gas stations, B2B, non-profit businesses, and Canadian credit card processing. They offer solutions for credit card processing, ACH payments, electronic billing/invoicing, tokenization, end-to-end encryption, mobile credit card processing, accounting software integration systems, batch credit card processing, merchant lending programs, and secure hosted payments.

Bottom Line: BluePay offers a wide range of credit card processing and other payment transactions for merchants in any industry. The company will work with businesses to find their specific needs and offer customized services depending on business type and processing volume. Rates are not advertised but the company claims they are low rates compared to the industry standard. Pricing is based on different offered programs with several bundled, flat-rate options for smaller merchants.

BluePay offers a ‘switch and save’ opportunity which allows merchants with existing accounts elsewhere the opportunity to switch providers without a hassle. The BluePay Challenge allows customers to make the switch and receive $500 for accepting the challenge if you do not save money using their products and services. The company offers the challenge to businesses processing between $6,000 and $100,000 in major credit card processing transactions.

The company is focused on PCI compliance and the most up to date security and technologies for credit card and payment processing. The advanced solutions for security being offered including end-to-end encryption and tokenization which help protect data and reduce the risk of credit card fraud. Customer service live representatives are available 24/7 for assistance.

BBB Rating: BluePay has been an accredited member of the Better Business Bureau since 11/01/2006. At the time of this review, there have been 34 complaints filed against the company in the last 3 years with 11 being closed in the last 12 months. Complaints tallied 16 for billing/collection issues, 12 related to product/service problems, and 6 related to advertising/sales issues. Despite the number of complaints, the company earned an A+ rating.